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ITIL-4-Foundation Valid Study Notes | New ITIL-4-Foundation Test Braindumps

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ITIL-4 Foundation Exam is a globally recognized certification that validates an individual's understanding of the ITIL framework. ITIL stands for Information Technology Infrastructure Library, which is a set of best practices designed to improve IT service management. ITIL 4 Foundation is the latest version of the ITIL framework, and it offers a more holistic approach to IT service management that aligns with business objectives.

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ITIL 4 Foundation Exam Sample Questions (Q473-Q478):

NEW QUESTION # 473
What varies in size and complexity, and uses functions to achieve its objectives?

A. An organization
B. An outcome
C. A practice
D. A risk

Answer: A

NEW QUESTION # 474
Why should a service level agreement include bundles of metrics?

A. To help focus on business outcomes, rather than operational result.
B. To ensure that the service levels have been agreed with customers
C. To reduce the number of metrics that need to be measured and reported
D. To ensure that all services are included in the service reports

Answer: A

Explanation:
Individual metrics without a specified service context are unhelpful. They should relate to defined outcomes and not simply operational metrics. This can be achieved with balanced bundles of metrics, such as customer satisfaction and key business outcomes.
https://www.bmc.com/blogs/itil-service-level-management/#:~:text=Service%20Level%20Agreements%20 (SLAs)&text=Individual%20metrics%20without%20a%20specified,satisfaction%20and%20key%
20business%20outcomes.

NEW QUESTION # 475
Identify the missing word in the following sentence.
The purpose of the service configuration management practice to to ensure mat accurate and reliable information about the configuration of [?], and the is that support mem, is available when and where it to needed.

A. organizations
B. services
C. IT assets
D. outcomes

Answer: C

Explanation:
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of IT assets, and the relationships that support them, is available when and where it is needed1. IT assets are any financially valuable components that can contribute to the delivery of an IT product or service2. Configuration items are any component that needs to be managed in order to deliver an IT service3. References: ITIL Foundation - ITIL 4 Edition, page 15; ITIL4 - A Pocket Guide, page 36; ITIL4 Practice Guide: Service Configuration Management, page 7.

NEW QUESTION # 476
Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?

A. Service level management
B. Continual improvement
C. Relationship management
D. Service configuration management

Answer: B

NEW QUESTION # 477
Which practice recommends that organizations develop competencies in techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?

A. Incident management
B. Continual improvement
C. Service request management
D. Change enablement

Answer: B

NEW QUESTION # 478
......

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